Hush & Bloom Co.

Terms and Conditions

1. Introduction

Hush & Bloom (“we”, “our”, “us”) provides products, services, and content designed to support calm parenting, family wellbeing, and lifestyle improvement. This website, including all associated services, digital products, newsletters, downloadable content, and physical products, is subject to these T&C.

These terms apply to all visitors, subscribers, and customers, including those purchasing internationally. If you do not agree with any part of these terms, please do not use the website or purchase products/services.

Contact us:

Email: info@hushandbloom.com

2. Acceptance of Terms

By accessing this website, subscribing to newsletters, or purchasing products/services, you agree to these T&C in full. Continued use after updates constitutes acceptance of revised terms.

• If you are acting on behalf of an organization or minor, you confirm that you are authorized to accept these terms.

• These terms form a binding agreement between you and Hush & Bloom.

3. Use of Website

• Users must be at least 18 years old to use the website or make purchases.

• You agree not to:

  • Violate laws or regulations

  • Engage in fraud, hacking, or disruptive behaviour

  • Interfere with website operations or security

  • Copy, reproduce, or redistribute website content without written consent

• You are responsible for any activity performed under your account or email subscription.

• Interactive areas, including comments or forums, must be used respectfully; offensive, abusive, or illegal content is prohibited.

4. Products & Services

4.1 Physical Products

• Product descriptions and images are as accurate as possible.

• Slight variations in colour, design, size, or finish may occur.

• We reserve the right to correct errors or omissions in product listings.

4.2 Digital Products

• Digital products include guides, downloadable content, courses, or resources.

• Upon purchase, you receive a limited, non-transferable, personal license for personal use only.

• You may not reproduce, distribute, modify, or sell digital products without prior written consent.

• If technical issues prevent download or access, contact info@hushandbloom.com.

4.3 Advice & Content

• All parenting, wellbeing, and lifestyle content is informational only.

• It is not a substitute for professional advice (medical, mental health, legal, or parenting).

• Users apply content at their own risk and responsibility.

5. Orders & Payment

• Orders are confirmed once payment is received.

• All payments on Hush & Bloom are processed securely via Stripe. We accept:

  • Credit & Debit Cards

    • Visa

    • Mastercard

    • American Express

    • Discover

  • Apple Pay (if enabled through Stripe)

  • Google Pay (if enabled through Stripe)

  • Other local payment methods supported by Stripe (depending on country)

  Notes:

  • Payment is taken at the time of purchase.

  • Stripe handles all payment processing; we do not store your card information.

  • By using these payment methods, you agree to Stripe’s Terms of Service as well as ours.

• Payment must be made in full before dispatch of goods or provision of digital products.

• Customers are responsible for providing accurate billing, shipping, and contact information.

• We reserve the right to cancel or refuse any order, including suspected fraud or misuse.

6. Shipping & Delivery

• Estimated delivery times are provided; these are not guaranteed.

• Risk of loss or damage passes to the customer upon delivery.

• Delays caused by third-party services, natural events, or unforeseen circumstances are outside our liability.

• We are not responsible for shipping delays caused by incorrect address or inaccessible delivery locations.

7. International Customers

• Hush & Bloom Co. welcomes international orders.

• By purchasing from outside the UK, you agree that these Terms are governed by UK law and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

• International customers are responsible for all customs duties, import taxes, or fees imposed by their country.

• Delivery times for international orders may vary due to customs or local postal services.

• Returns for international orders are subject to the same 14-day policy for physical products, but customers are responsible for return shipping costs unless the product is faulty or misdescribed.

• Digital products may be purchased internationally without restriction, subject to licensing terms.

8. Refunds & Returns

8.1 Physical Products

• Returns accepted within 14 days if items are unopened, unused, and in original packaging.

• Refunds issued once returned items are received and inspected.

• Customers are responsible for return shipping unless items are faulty or misdescribed.

8.2 Digital Products

• All digital products (downloads, guides, courses) are non-refundable.

8.3 Faulty or Damaged Products

• Report faulty/damaged items within 7 days of receipt.

• Options include replacement, repair, or refund at our discretion.

9. Intellectual Property & Licensing

• All content, including text, images, logos, and digital products, is owned by Hush & Bloom or used with permission.

• Users are granted a limited, personal, non-transferable license to use digital products for personal use.

• You may not reproduce, modify, distribute, or publicly display content without written consent.

• All rights not expressly granted remain with Hush & Bloom.

10. Cookies & Tracking

10.1 What are cookies?

• Cookies are small text files placed on your device to improve website functionality, analyse traffic, and personalise content or ads.

10.2 Types of cookies we use

a. Essential Cookies – Required for website function (e.g., login sessions, shopping cart). Duration: session or 1 year.

b. Analytics Cookies – Collect anonymous data to improve site performance. Duration: up to 2 years.

c. Functional Cookies – Remember user preferences (language, font size). Duration: up to 1 year.

d. Marketing/Advertising Cookies – Track browsing habits for relevant advertising. Duration: up to 2 years.

10.3 Third-party cookies

• Services like Google Analytics and social platforms may set cookies.

• Governed by their own privacy policies.

10.4 Consent management

• Users can accept or refuse non-essential cookies via the banner.

• Browser settings allow management or deletion of cookies:

• Chrome

• Firefox

• Safari

• Edge

10.5 Withdrawing consent

• Consent can be withdrawn anytime via browser settings or “Manage Cookies” on the site.

11. Email Subscription

• By subscribing to newsletters, you agree to receive communications from Hush & Bloom.

• You may unsubscribe at any time via the unsubscribe link or by contacting info@hushandbloom.com.

• Subscriber data is handled according to our Privacy Policy.

• Email addresses are not shared or sold to third parties.

12. Limitation of Liability

• To the maximum extent permitted by law, Hush & Bloom is not liable for direct, indirect, incidental, or consequential damages arising from use of our website, products, or services.

• This includes, but is not limited to:

  • Application of advice content

  • Shipping delays or damages

  • Errors or technical issues with digital products

13. Privacy

• Personal data is collected, stored, and used according to our Privacy Policy.

• Use of the website or products implies consent to these practices.

14. Third-Party Links

• The website may contain links to external websites.

• We are not responsible for their content, practices, or privacy policies.

15. Disclaimer for Advice Content

• Parenting, wellbeing, and lifestyle content is informational only.

• It is not professional advice. Always seek professional guidance for serious health, mental health, or parenting concerns.

16. Complaints & Disputes

• Contact us at info@hushandbloom.com for complaints.

• We aim to resolve disputes amicably.

• If unresolved, disputes may be referred to mediation or the courts of England and Wales.

17. Changes to Terms

• T&C may be updated at any time.

• “Last updated” reflects the current version.

• Continued use after updates constitutes acceptance.

18. Governing Law

• These T&C are governed by England and Wales law.

• Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

• International customers agree to UK law and jurisdiction by purchasing from Hush & Bloom Co.

Thank you for visiting Hush & Bloom Co.! We hope our products and resources bring calm, joy, and support to your parenting journey.